Privacy Policy

1. Introduction

CozyPointPlace ("we," "our," or "us") is dedicated to preserving your privacy. This document outlines our practices as they pertain to information collection, handling, and protection when you engage with our website cozypointplace.sbs or employ our plumbing services.

You accept our data usage protocols upon utilizing our services. This document is in line with privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as other pertinent Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We acquire personal details you willingly submit to us when you:

• Reserve our plumbing services
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete website forms
• Seek quotes or consultations

The details collected may include:

• Identification and communication details (email, telephone, address)
• Financial details (safely processed through independent parties)
• Specifications related to services and your residence
• Alternate contact details
• Instructions for property entry

2.2 Automatically Collected Information

Our website automatically gathers specific device-related information and usage statistics:

• Location data and IP address
• Internet browser specifics
• Website navigation and duration
• Source of site referral
• Gadget details (model, screen size, etc.)

2.3 Cookies and Tracking Technologies

To improve your website experience, we deploy cookies and comparable tracing methodologies, enabling us to:

• Preserve personal settings
• Analyze site utilization and efficiency
• Deliver tailored content
• Augment our offerings

Cookie preferences can be managed via your web browser options or our cookie approval feature.

3. How We Use Your Information

Collected data is used for purposes such as:

• Service provision: Arranging service appointments, facilitating plumbing services, and project-related communications
• Client Support: Addressing inquiries and extending support
• Financial Transactions: Executing payments and overseeing invoices
• Protection and Security: Safeguarding our operations against misconduct
• Promotions: Sending relevant promotional content and updates (with your permission)
• Site Enhancement: Analyzing website interaction patterns and improving site features
• Adherence to Law: Observing legal and regulatory stipulations

4. Information Sharing and Disclosure

We strictly avoid selling, exchanging, or leasing out your individual details to external entities. Nonetheless, information may be disclosed under specific conditions:

4.1 Service Providers

Information may be entrusted to reputable third-party providers aiding us in areas such as payment facilitation, website maintenance, email promotion, performance analysis, and customer assistance.

4.2 Legal Obligations

Your information might be disclosed to respond to legal demands, court orders, emergency situations, or to examine suspected illicit activities or fraud.

4.3 Business Transactions

If our company undergoes structural changes like amalgamations, asset sales, or acquisitions, your information could be transferred as part of the dealings.

5. Data Security

We practice suitable measures such as encryption, secure infrastructure, access control, consistent evaluations, and staff training to secure your personal data from unauthorized breaches, changes, disclosures, or destruction.

As electronic data transfer and storage can't be 100% secure, absolute security of your details cannot be assured.

6. Data Retention

Your data is kept only as long as necessary for the purposes collected or as mandated by law:

• Service documentation: 7 years (following taxation/legal requisites)
• Marketing engagement: until you opt out or request erasure
• Website Analytics: for 26 months
• Customer service interactions: 3 years following the last contact
• Warranty specifics: For the duration of the warranty period

7. Your Rights and Choices

You possess the right to access, rectify, or delete your personal information (in accordance with legal restrictions), to transfer data, decline marketing messages, and dictate cookie preferences. To apply these rights, reach out to us with the details below.

8. Third-Party Services

8.1 Google Analytics

To assess website performance, we utilize Google Analytics, from which you can withdraw using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Our website may have links to social media platforms which maintain their individual privacy policies.

8.3 Payment Processors

Our payments are processed by external providers that comply with PCI DSS standards.

9. International Data Transfers

Your details may be processed in countries other than United Kingdom, for which we ensure proper safeguards in compliance with applicable privacy legislation.

10. Children’s Privacy

Our services don't intentionally address individuals below 13 years of age, and we do not knowingly amass their data. In the event you believe we have inadvertently collected data from a child, please get in touch with us promptly.

11. Changes to This Privacy Policy

We reserve the right to adjust this privacy document as required by evolving practices or legal conditions. Updates will be communicated on our website, via email to registered users, or through an announcement on the site. Continuous use after revision dates implies acceptance of the changes.

12. Contact Information

If you have inquiries or concerns regarding our privacy practices or this Privacy Policy, please reach out to us:

13. Compliance with Google Ads User Consent Policy

We are in compliance with Google Ads' user consent policy. Amendments to cookie/tracking selections can be made at any time via our cookie settings.