Terms & Conditions

1. Introduction

Greetings from CozyPointPlace ("we," "us," or "our"). These Terms & Conditions ("Terms") apply to your utilization of our plumbing offerings and our website found at cozypointplace.sbs (referred to as the "Service"), which is provided by CozyPointPlace.

By requesting a service or using our Service, you consent to adhere to these Terms. Should you object to any section of these terms, you are not permitted to use the Service.

2. Service Overview

At CozyPointPlace, we offer a variety of high-quality plumbing services, which includes:

• Urgent plumbing repairs
• Refurbishments of bathrooms and kitchens
• Commercial plumbing provisions
• Comprehensive plumbing projects
• Regular maintenance and inspection

Service availability may vary depending on the specific site conditions. We retain the authority to alter or terminate services without prior notice.

3. Booking and Reservations

3.1 Booking Process

When booking a service, the following is required:

• Obtain the age of majority, which is 18 years old
• Provide truthful and comprehensive details
• Acceptance of these Terms & Conditions
• Grant entry to the premises at arranged times

3.2 Confirmation

Confirmation of your booking is established once you receive our written acknowledgment. Service may be declined to any person at our sole discretion.

3.3 Availability

Providing services is contingent on the availability of technicians and accessibility of the site. We will endeavor to accommodate your preferred scheduling.

4. Payment Terms

4.1 Pricing

All service costs are quoted in £ and are inclusive of all relevant taxes unless stated otherwise. Prices are susceptible to modifications without prior notification.

4.2 Payment Schedule

• Immediate service payments: Due upon the job's completion
• For projects over the value of £1,000: A deposit of 50% required at the time of booking
• Final payment: Expected upon the conclusion of the project
• Incidental expenses, if applicable: Payable at the completion of service

4.3 Payment Methods

We accept a range of payment methods such as major credit cards, bank transactions, and certified cheques. We use encrypted, secure procedures to process payments.

5. Cancellation and Refund Policy

5.1 Customer Cancellations

• If canceled more than 48 hours prior to service: Full refund of the deposit
• Cancellation between 24 to 48 hours before service: 50% of the deposit is refunded
• Cancellations with less than 24 hours’ notice: Deposit will not be refunded
• Cancellation fee for emergency services: £100

5.2 Emergency Service Guarantee

We pledge a response time of two hours for emergency services. If we fail to meet this commitment due to unexpected events, we will offer:

• A service call discount of 20%
• Priority scheduling for the next available opening

5.3 Project Delays

Should there be delays in the project owing to unforeseeable site conditions or material availability, we'll provide updates on altered timescales and adjust scheduling as needed.

6. Safety and Site Conduct

6.1 Safety Requirements

Property owners are expected to:

• Ensure safe, unobstructed paths to the areas of work
• Reveal any dangerous substances or conditions on the property
• Keep both children and pets distanced from the work zones
• Heed the instructions regarding safety from the technician

6.2 Site Preparation

It is the responsibility of customers to prepare the work area, which involves:

• Clearing the area of personal effects
• Creating a sufficient amount of workspace
• Ensuring pets are restrained during service hours
• Alerting nearby residents about scheduled work

6.3 Conduct

Customers should ensure a secure working environment is maintained. We have the right to halt services if we deem the on-site safety of our technicians or property is at risk.

7. Liability and Insurance

7.1 Our Liability

We limit our liability to the service fees paid. We are not accountable for:

• Existing issues with the plumbing
• Damage due to concealed flaws
• Subsequent damage from interruptions in service
• Problems arising from neglected maintenance

7.2 Insurance Coverage

Our company's operations and work is backed by comprehensive liability insurance. Clients are responsible for insuring their own property.

7.3 Warranty

We offer guarantees on our craftsmanship as detailed in your service contract. Materials and fixtures are covered under their respective manufacturer warranties.

8. Modifications and Project Changes

We reserve the prerogative to modify project outlines in consideration of site circumstances, building codes, or material supply. Any changes shall be communicated and approved by you prior to implementation.

9. Force Majeure

We shall not be deemed responsible for any postponement, cancellations, or alterations made unavoidable by events outside our reasonable control, that may include, but is not limited to:

• Extreme weather conditions
• Natural calamities
• Governing laws and edicts
• Outages of utility services
• Obstacles in the material supply chain

10. Privacy and Data Protection

Your private data is managed according to our Privacy Policy. In using our services, you give consent to our gathering and utilizing your data as described within our Privacy Policy.

11. Intellectual Property

All content located on our website, such as text, imagery, trademarks, and other materials, is under copyright and trademark protections. Unauthorized reproduction, distribution or making derivative works is prohibited without our explicit consent.

12. Governing Law

The applicable laws of United Kingdom shall govern these Terms. Any conflicts that arise shall be settled in the courts of London, United Kingdom.

13. Changes to Terms

We hold the right to adjust these Terms as necessary. Updates will be announced on our website, with the revision date noted. Consistent use of our services represents your agreement to the amended terms.

14. Contact Information

If you have questions regarding these Terms & Conditions, please reach us at: